Cancellation and Return Policy

Returns & Refunds Policy

Returns:

1. Order Cancellation:

   • To cancel an order, reply to the Order Confirmation email you received after placing your order. If the order has not been dispatched, it will be canceled and refunded immediately.
   • If the order has been dispatched, reject the parcel upon delivery. The refund will be processed once we receive the rejected parcel, excluding shipping charges.

2. Non-Returnable Items:

   • Due to the nature of our food products, they are non-returnable once delivered.
   • For other items, you may return them within 3 days of receipt. We can only offer refunds or exchanges if 3 days have not elapsed since your purchase.

3. Return Eligibility:

   • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

4. Exemptions:

   • The following items are non-returnable:
     • Perishable goods (e.g., food, flowers)
     • Intimate or sanitary goods
     • Hazardous materials
     • Flammable liquids or gases
     • Gift cards
     • Downloadable software
     • Some health and personal care items

5. Return Requirements:

   • A receipt or proof of purchase is required to complete your return.
   • Do not send your purchase back to the manufacturer.

6. Partial Refunds:

   • Partial refunds may be granted for:
     • Books with obvious signs of use
     • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
     • Items not in their original condition, damaged, or missing parts not due to our error
     • Items returned more than 30 days after delivery

Refunds:

1. Processing:

   • After receiving and inspecting your return, we will notify you via email regarding the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.

2. Late or Missing Refunds:

   • If you have not received a refund, first check your bank account and contact your credit card company or bank, as processing times may vary.
   • If you still do not receive your refund after checking with your bank and credit card company, please contact us at maharshimehitraders6@gmail.com.

3. Sale Items:

   • Only regular-priced items can be refunded. Sale items are non-refundable.

Exchanges:

• We only replace items if they are defective or damaged. To exchange an item, email us at maharshimehitraders6@gmail.com and send your item to:
  • Maharshimehi Traders
  • C/O Akash Kumar
  • Sukhdeo Niwas, andigola
  • +91 9798033222
  • Muzaffarpur Dist, 842001 Bihar, India

Gifts:

• If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. A gift certificate will be mailed to you once the returned item is received.
• If the item was not marked as a gift or was shipped to the gift giver, the refund will be sent to the gift giver, who will be notified of the return.

Shipping:

• To return a product, mail it to:

  • Maharshimehi Traders
  • C/O Akash Kumar
  • Sukhdeo Niwas, andigola
  • +91 9798033222
  • Muzaffarpur Dist, Bihar, 842001, India

• You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.

• For items over Rs. 1000/-, consider using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of returned items.

For any questions or concerns, you can reach us at +91 9798033222 or maharshimehitraders6@gmail.com.